Golden Rules

·     Always bear in mind your working hours. 

·     Be ready to work at your station at least 15 minutes before schedule.  Sign in and sign out in the assigned book. 

·     You should always be well groomed, uniform must be neat and clean and nametag should be worn at all times. 

·     Always greet your fellow workers when you first arrive at your station. 

·     No food, no chewing gum, no smoking around working area. 

·     Greet guests politely every time you see them.  If you know the name, greet them by name, if you do not use Sir or Madam every time. 

·     Be polite to guests and fellow workers; however, do not exceed the limits of courtesy and politeness. 

·     Never leave your station when nobody else is there. 

·     Pick up the telephone at your station within 3 rings. 

·     Always Smile 

·     Every time you have to leave your station inform your fellow workers where you will be and when you will be back. 

·     Check the back office board everyday. 

·     Do not leave your shift until you have been replaced. 

·     Any staffs who are unable to come to work must phone to his supervisor at least 4 hours before the shift starts. 

·     Changing shift or days off with other employees will not be permitted unless approved by supervisor. 

·     Working area must be kept neat and clean at all times. 

·     All equipment should be used carefully with routine maintenance. 

·     Personal calls other than emergency are not made or received while on duty. 

·     Do not stay around the working area when off duty or have finished the shift. 

• Report all unusual situations promptly to your supervisor.