· Always bear in mind your working hours.
· Be ready to work at your station at least 15 minutes before schedule. Sign in and sign out in the assigned book.
· You should always be well groomed, uniform must be neat and clean and nametag should be worn at all times.
· Always greet your fellow workers when you first arrive at your station.
· No food, no chewing gum, no smoking around working area.
· Greet guests politely every time you see them. If you know the name, greet them by name, if you do not use Sir or Madam every time.
· Be polite to guests and fellow workers; however, do not exceed the limits of courtesy and politeness.
· Never leave your station when nobody else is there.
· Pick up the telephone at your station within 3 rings.
· Always Smile
· Every time you have to leave your station inform your fellow workers where you will be and when you will be back.
· Check the back office board everyday.
· Do not leave your shift until you have been replaced.
· Any staffs who are unable to come to work must phone to his supervisor at least 4 hours before the shift starts.
· Changing shift or days off with other employees will not be permitted unless approved by supervisor.
· Working area must be kept neat and clean at all times.
· All equipment should be used carefully with routine maintenance.
· Personal calls other than emergency are not made or received while on duty.
· Do not stay around the working area when off duty or have finished the shift.
- Report all unusual situations promptly to your supervisor.
